Support

Keep your UniFi network secure, up to date and running smoothly, with monitoring and support from the team that installed it.

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01908 040263
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Reliable support that keeps your business connected.

Your network is the foundation everything else runs on: Wi-Fi, CCTV, door access and phones. When it’s down, your business feels it.

Our Support Plans take care of your UniFi network after installation. We monitor it continuously, keep it updated and secure, and make changes when your business needs them, so you can get on with running it.

Already have a UniFi network installed by someone else? We can take it on too, starting with a Network Health Check.

For businesses looking to enhance their IT capabilities, we also offer flexible IT Outsourcing Services to augment your existing IT staff, enabling them to concentrate on strategic priorities.

Fewer Surprises
Continuous monitoring alerts us to most problems, often before you notice them.
Faster Fixes
We already know your setup, so we can resolve most issues remotely, quickly.
Local Experts
A Northamptonshire team that specialises in UniFi. No call centres, no scripts.

What’s included in every Support Plan

Every plan covers the UniFi equipment we manage at your site: Wi-Fi, switching, routing, CCTV, door access and phones.

 
Remote Support
Business-hours help with faults, questions and changes, from people who know your network.
Monitoring
Continuous automated monitoring of your UniFi devices, with alerts when something needs attention.
Updates
Firmware and security updates, applied at agreed times to avoid disruption.
Config Backups
Regular backups of your UniFi settings, so your network can be restored quickly if equipment fails.
SUPPORT PLANS

Choose the Plan That’s Right for You

Plans are based on the number of UniFi devices at your site. We’ll recommend the right one when we quote.

Small Business Plan
£ 300 +VAT
Yearly
For small offices and shops with up to 5 UniFi devices.
Full plan details (PDF)
  • Continuous network monitoring
  • Firmware & security updates
  • Configuration changes & backups
  • Warranty replacement handled for you
  • Discounted on-site rate
  • 6 hours remote support a year
Ask about this plan
Medium Business Plan
£ 600 +VAT
Yearly
For offices and workshops with Wi-Fi and CCTV, 6 to 15 UniFi devices.
Full plan details (PDF)
  • Continuous network monitoring
  • Firmware & security updates
  • Configuration changes & backups
  • Warranty replacement handled for you
  • Discounted on-site rate
  • 6 hours remote support a year
Ask about this plan
Large Business Plan
£ POA
For larger or multi-building sites with 16+ UniFi devices.
Full plan details (PDF)
  • Continuous network monitoring
  • Firmware & security updates
  • Configuration changes & backups
  • Warranty replacement handled for you
  • Discounted on-site rate
  • Remote support hours agreed per site
Ask about this plan

Already have a UniFi network? We’d be happy to look after it. We’ll start with a Network Health Check (£120 + VAT) to make sure everything’s set up right.